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Get the latest techniques and tactics for defusing hostage situations.

With workplace and school violence and domestic disturbances all on the rise, there is a good chance you will have to handle a hostage negotiation or situation in your communications center. And when that call comes in, it will be up to you as an emergency call taker to act quickly and confidently to save lives.

PowerPhone’s Hostage Negotiations class gives you the techniques, tactics and confidence you need to negotiate and defuse these incidents.


  • Bonding and establishing trust
  • Barricading and containment
  • Verbal tactics
  • Influence and compliance
  • Barriers to effective communication
  • Rule of reciprocity
  • “Golden Bridge” technique
  • Methods of intervention
  • Negotiation principles
  • Scene safety management
  • Situational indicators
  • Pitfalls of negotiating

Contact Vendor to register:  http://www.powerphone.com/